Exchange & Refund Policy
Exchange Policy
At Flizee, we want you to be happy with your purchase. If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a free replacement.
Eligibility:
- Product Condition: Replacement available for incorrect, faulty, broken, or damaged items.
- Request Window: Must request within 7 days of delivery.
How to Request an Exchange:
- Contact Us: Share a video of the faulty or damaged product with our support team within the 7-day window.
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Return Process:
- Ship the product back in its original packaging to our warehouse. We’ll send a replacement within 10 business days of receiving the return.
Note: No exchanges for "change of mind."
Refund Policy
We do not offer refunds.
Contact Us
For any questions, please contact us at support@flizee.com